Rubbish Removal Kennington Privacy Policy
This Privacy Policy explains how Rubbish Removal Kennington collects, uses, stores and protects personal data relating to our customers and prospective customers in the Kennington area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services we provide to private individuals, landlords, businesses, housing associations and other customers within our service area.
Who We Are and Scope of This Policy
Rubbish Removal Kennington is a waste and rubbish clearance service operating in the Kennington area. We act as the data controller for the personal data we collect about our customers and prospective customers in connection with our services, quotes, bookings and enquiries. This Privacy Policy applies whenever you contact us, request a quote, make a booking, use our services, or otherwise interact with us as a customer or potential customer in our operating area.
Types of Personal Data We Collect
We only collect personal data that we need to provide and manage our services. The categories of data we may collect include:
Identification and contact details, such as your name, telephone number, mobile number, email address and billing address.
Service and location details, such as service address, property access information, preferred collection times, photographs you send relating to waste items or access, and job notes.
Billing and payment information, such as payment confirmations, partial card details processed via secure payment processors, invoicing information, and records of payments and refunds. We do not store full card details on our own systems.
Communication records, including your enquiries, emails, call notes, text messages, and any complaints or feedback you provide.
Marketing preferences, such as whether you have opted in or opted out of receiving marketing communications from us.
How We Collect Your Data
We collect personal data in the following ways:
Directly from you when you contact us by phone, email, online form, messaging service, or in person to request information, a quote, or a booking.
When you provide details during a site visit, collection or service appointment.
From payment processors when you pay for our services and they confirm that a payment has been authorised or completed.
From publicly available business contact details when we reach out to potential commercial customers, for example business phone numbers or addresses.
Lawful Basis for Processing Your Data
We rely on the following lawful bases under the UK GDPR to process your personal data:
Contract: We process your identification, contact, service and payment details when it is necessary to take steps at your request before entering into a contract with you, and to perform our contract with you, for example to provide quotations, schedule collections, carry out services and manage invoicing.
Legal obligation: We process certain data to comply with legal and regulatory requirements, for example record keeping for tax and accounting, and where required to meet waste management or environmental regulations.
Legitimate interests: We process data for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes responding to enquiries, improving our services, maintaining business records, managing customer relationships, and defending legal claims.
Consent: Where required by law, we rely on your consent to send you certain types of marketing communications. You can withdraw your consent at any time by contacting us using the details provided in this policy or by following any unsubscribe instructions in the communication.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotations, assess the service required, and respond to your enquiries about our rubbish removal services.
To set up and manage bookings, including arranging collection times, recording service instructions and confirming appointments.
To deliver our services at your property or location, including coordinating staff or subcontractors and handling any follow up visits.
To process payments, issue invoices or receipts, and manage any refunds or disputes.
To manage our relationship with you as a customer, including handling complaints, obtaining feedback, and dealing with after service queries.
To maintain accurate business and financial records for accounting, tax and reporting purposes.
To send you service related communications that are necessary for the performance of the contract, for example booking confirmations or essential service updates.
To provide direct marketing about similar services where permitted by law, and only in line with your preferences and rights.
To protect our business, staff and customers, including the prevention and detection of fraud or misuse of our services, and for the establishment, exercise or defence of legal claims.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes outlined above. These third parties act as processors or independent controllers depending on the circumstances.
Processors who may handle your data on our behalf include:
Payment processors who securely process card payments and remittances.
IT and software providers who host our email, communications systems, or booking management tools.
Accountants and professional advisers who help us maintain financial and legal compliance.
Waste transfer stations or subcontractors where we need to coordinate waste disposal or additional services in order to fulfil our contract with you.
Each processor is required to handle your data securely, use it only on our instructions and comply with applicable data protection laws.
We may also share personal data with regulators, law enforcement or other authorities if required by law, or in connection with legal proceedings or claims.
International Data Transfers
Where any of our service providers transfer your personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as using countries with adequacy decisions or implementing standard contractual clauses or equivalent protections.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected and to comply with our legal obligations. The specific retention period depends on the type of data and our legal or contractual requirements.
Customer and service records, including your contact details, bookings, invoices and job notes, are typically retained for up to six years after the end of our relationship with you to meet tax, accounting and record keeping obligations and to handle any potential legal claims.
Enquiry information, where no contract is formed, may be retained for a shorter period, generally up to two years, unless a longer period is required to manage ongoing discussions or disputes.
Marketing data, such as your contact details and preferences, is kept until you withdraw your consent or object to marketing, at which point we will update our records to ensure that you no longer receive marketing communications.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, staff training, and the use of reputable service providers with suitable security standards.
Your Rights Under Data Protection Law
As an individual whose personal data we process, you have a number of rights under the UK GDPR and related laws. Subject to certain conditions and exemptions, you may:
Request access to the personal data we hold about you and obtain a copy of that data.
Request correction of inaccurate or incomplete personal data.
Request erasure of your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the purpose for which it was collected and we have no legal obligation to retain it.
Object to the processing of your personal data where we are relying on legitimate interests, including for direct marketing purposes.
Request restriction of processing in certain circumstances, for example while we verify the accuracy of data or assess an objection.
Request the transfer of your personal data to you or to a third party in a structured, commonly used and machine readable format, where the processing is based on consent or contract and carried out by automated means.
Withdraw consent at any time where we rely on your consent to process your data, for example for marketing. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about our handling of your personal data. We encourage you to contact us first so we can address your concerns directly.
Contacting Us About Privacy
If you have any questions about this Privacy Policy, about how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact Rubbish Removal Kennington using the contact details provided on our customer communications or service documentation. Please describe your request clearly so that we can respond efficiently. We aim to respond to all valid requests within the timeframes set out in applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any updated version will apply to all Rubbish Removal Kennington customers in our service area from the date it is issued. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
