Rubbish Removal Kennington Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Kennington provides waste removal, rubbish clearance and related services to domestic and commercial customers. By making a booking, accepting a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual, business or organisation requesting the services.
Services means any rubbish removal, waste clearance, waste collection, loading, transportation, disposal, recycling or related work carried out by us.
Waste means any items, materials, goods, furniture, appliances, garden waste, construction waste or other refuse to be removed as part of the services, excluding any items classified as prohibited or hazardous under these terms or applicable law.
Site means the property, premises or location from which the waste is to be collected or at which the services are to be carried out.
We, us and our mean Rubbish Removal Kennington, operating as a waste collection and clearance service provider in the United Kingdom.
Contract means the legally binding agreement between us and the customer consisting of these Terms and Conditions and any written or verbal quotation or confirmation issued by us.
2. Scope of Services
We provide rubbish removal and waste collection services for residential, commercial and other properties. Our services may include manual loading of waste, dismantling or minor disassembly of items for removal, segregation of waste types as required, transportation of waste from the site, and lawful disposal or recycling of the collected waste.
Unless explicitly agreed in writing, our services do not include deep cleaning, specialist demolition, construction work, plumbing, electrical work, or the removal of hazardous or prohibited materials. We reserve the right to refuse to handle any waste that we reasonably believe is unsafe, unlawful, or outside the scope of our services.
3. Booking Process
3.1 Booking request
The customer may request a booking by telephone, email, or other contact methods offered by us. To process the booking, we may request information including the site address, access details, description and approximate volume or weight of the waste, preferred dates and times, and any other relevant information.
3.2 Quotations
Where possible, we will provide an estimate or quotation based on the information supplied by the customer. Any quotation is given in good faith but is not binding if the information provided is incomplete or inaccurate, or if the actual waste differs significantly in type, volume, weight or access complexity from the original description.
3.3 Site assessment
On arrival at the site, our team will assess the waste and access conditions. We reserve the right to revise the quotation and service charges to reflect the actual work required. If the customer does not agree to the revised charges, we may cancel the service for that visit. In such a case, a call-out or cancellation fee may be charged to cover our costs.
3.4 Acceptance of booking
A booking is accepted and a contract formed when we confirm the booking verbally or in writing, or when we attend the site and commence work with the customer’s consent. We reserve the right to decline any booking at our sole discretion.
4. Customer Responsibilities
The customer is responsible for providing accurate information about the waste and site conditions, including access restrictions, parking limitations, and any potential hazards. The customer must ensure that there is safe and reasonable access to the waste and that any required permissions, permits or consents from landlords, neighbours, managing agents or local authorities have been obtained in advance.
The customer must be present at the site during the service unless otherwise agreed. If the customer cannot be present, alternative arrangements for access and confirmation of work must be agreed in advance. The customer is also responsible for securing any valuables or items not intended for removal and shall clearly identify any items that must not be taken.
5. Waste Types and Prohibited Materials
We operate in accordance with UK waste regulations and may collect a range of general household, garden, office and light construction waste, subject to our capacity and licensing.
Certain waste types are prohibited or restricted. We will not knowingly remove or transport the following materials unless explicitly agreed and lawfully arranged in advance: asbestos, chemicals, solvents, oils, fuels, medical or clinical waste, biological waste, pressurised containers, explosives, firearms or weapons, radioactive materials, or any waste classified as hazardous under applicable law.
If prohibited or hazardous materials are discovered among the waste, we may refuse to remove them, adjust the charges, or suspend services immediately. The customer may be held responsible for any costs, losses, damages or regulatory consequences arising from failure to disclose the nature of such materials.
6. Pricing and Payment
6.1 Pricing basis
Service charges are generally based on the volume, weight and type of waste collected, the time required, labour involved, and access conditions. Additional fees may apply for heavy loads, difficult access, specialist handling, or work carried out outside normal operating hours.
6.2 Payment terms
Unless otherwise agreed, payment is due immediately upon completion of the services at the site. We may accept payment by cash, card or other approved methods. For commercial customers or larger works, alternative payment terms may be agreed in writing.
We reserve the right to require a deposit or full prepayment before attending the site. If payment is not received in accordance with the agreed terms, we may charge interest on overdue amounts and take reasonable steps to recover the debt, including the use of debt collection agencies or legal proceedings. The customer shall be liable for any reasonable costs incurred in recovering overdue sums.
6.3 Invoices and receipts
On request, we will issue a receipt or invoice for the services provided. The customer should check any invoice promptly and notify us of any queries without delay. Disputes over an invoice do not entitle the customer to withhold undisputed amounts.
7. Cancellations and Amendments
7.1 Customer cancellation
The customer may cancel or reschedule a booking by giving us reasonable notice. Where cancellation is made more than 24 hours before the scheduled start time, no cancellation fee will normally be charged. Where cancellation is made within 24 hours of the scheduled start time, we may charge a cancellation fee to cover our costs and loss of opportunity.
If our team attends the site at the agreed time and is unable to carry out the services due to customer default, lack of access, or incorrect information, we may treat the booking as cancelled by the customer and charge a call-out fee or the full service charge, at our discretion.
7.2 Our cancellation
We reserve the right to cancel or reschedule a booking at any time if circumstances beyond our reasonable control arise, including but not limited to extreme weather, traffic disruption, vehicle breakdown, staff illness, safety concerns, or legal or regulatory issues. We will endeavour to provide as much notice as reasonably possible and to rebook the service at a mutually convenient time. We shall not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.
8. Access, Parking and Permits
The customer must ensure that suitable parking and access are available for our vehicles and staff at the site. Any necessary permits or authorisations for parking, loading or stopping must be arranged by the customer unless otherwise agreed. The customer is responsible for any parking charges or penalty charges incurred due to incorrect information or failure to arrange appropriate permissions, where such charges arise directly from the performance of the services.
If our team is unable to park or access the site safely and reasonably, we may decline to carry out the services and treat the visit as a cancellation by the customer.
9. Service Performance and Timeframes
We will use reasonable endeavours to perform the services on the agreed date and within any estimated time window provided. All times are estimates and are not guaranteed. Delays may occur due to traffic, previous jobs overrunning, weather, access issues, or other factors outside our direct control.
The customer acknowledges that certain collections and waste removal tasks may take longer than anticipated due to volume, access, lifting requirements or safety considerations. We reserve the right to allocate sufficient time to complete the work safely and lawfully and may adjust charges where the work required materially exceeds the original estimate.
10. Liability and Insurance
We will carry out the services with reasonable care and skill. We maintain appropriate insurance cover in line with our operations. If we damage property at the site due to our negligence, we will, at our option, repair the damage, provide reasonable compensation, or rely on our insurance cover, subject to policy terms, exclusions and limits.
Our total liability to the customer for any loss or damage arising out of or in connection with the services or the contract, whether in contract, tort, negligence or otherwise, shall be limited to the total amount paid or payable by the customer for the specific service giving rise to the claim, or to any insurance limit actually recovered in relation to the incident, whichever is greater.
We shall not be liable for any indirect, consequential or economic loss, including loss of profit, business interruption, loss of opportunity or loss of goodwill. Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UK law.
11. Customer Property and Items Collected
By presenting items as waste or permitting our team to remove them, the customer warrants that they are the owner of those items or have full authority from the owner to dispose of them. Title to the waste transfers to us at the time of collection, subject to our right to refuse prohibited materials.
The customer must remove or clearly separate any items not intended for disposal. We accept no liability for the removal of any item that the customer failed to identify or separate adequately as not for disposal.
12. Compliance with Waste Regulations
We operate in accordance with applicable UK waste management laws and regulations. We will take the collected waste to licensed facilities for recycling, recovery or disposal, as appropriate. We may, where relevant, issue or hold records such as waste transfer notes as part of our legal obligations.
The customer agrees not to request or encourage any unlawful disposal or fly-tipping and acknowledges that we will refuse to participate in any such activity. We reserve the right to terminate the contract immediately if we believe that continuing the services would breach waste regulations or any other applicable law.
13. Force Majeure
We shall not be in breach of contract or otherwise liable for any delay in performance or failure to perform any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include, but are not limited to, extreme weather, natural disasters, acts of war or terrorism, riots, strikes, lockouts, industrial disputes, epidemics, pandemics, transport disruptions, or compliance with any law or governmental order.
14. Complaints and Disputes
The customer should raise any concerns or complaints about our services as soon as reasonably possible. We will review the matter and seek to resolve it fairly and promptly. Where appropriate, we may request supporting information or evidence. Nothing in this clause affects the customer’s statutory rights.
15. Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular contract. Any changes will not affect contracts already formed, unless required by law or agreed with the customer.
16. Severability
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court or competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided, including any non-contractual disputes or claims.
By placing a booking with Rubbish Removal Kennington or by allowing our team to commence work, the customer confirms that they have read, understood and agree to these Terms and Conditions.
